This week on "Off The Cuff," Justin and Allie discuss some highlights from NASFAA's recent 2018 Leadership & Legislative Conference & Expo, and answer a listener question regarding the status of borrower defense claim processing. They also dig into the details of an expected piece of guidance from the Department of Education regarding the oversight of student loan servicing companies. Reports have suggested ED will issue guidance stating federal law preempts state law—an idea that has upset many consumer advocates. Justin brings up a recent Pew survey on the favorability of various federal agencies and where ED stacks up in the rankings, as well as new research on who exactly uses income-driven repayment plans.